Before your customer can return a product, you must first decide what specific process you want them to go through in order to receive a refund on a returned product. Do you want to make it easy or difficult for them to do a return?
Some clients require that their customer request a Return Merchandise Authorization (RMA) number before a product can be returned. This is strictly your decision as to whether you want to require this or not and any RMAs must come from you.
Product returns should be sent to:
Speaker Fulfillment Services, Inc.
2001 N. Hunt Street
Terre Haute, IN 47805
We do not have any way to reject a returned package if it comes to us without a required RMA number. When we send you notification via email about a product return, we will include any RMA number listed on the package.