Here’s how the cancellation of a shipment process works: If you need to cancel a shipment please try and notify us by 12:00 (Noon) Eastern Standard Time by emailing us at shipping@sfsmail.com.
If we have already processed the order then the normal fulfillment fee will apply because we’ve already spent the labor to get your product in the outgoing shipment area. However, because we appreciate the early notice there will be no cancellation fees.
If you notify us after noon we will make every effort to pull the package from the outgoing shipments but cannot guarantee we’ll be able to do so. It can take quite a long time to locate one package from among the hundreds palletized for shipping on a given day.
If you notify us late in the afternoon of a canceled order there may be simply not enough time to locate the package before the shipping carriers arrive for their pick up. We will not charge any cancellation fee, but the normal fulfillment fee will still apply.
If an order has already been shipped, you can either ask your customer to refuse shipment and the carrier will return it to us, or ask us to issue a “stop shipment” or call tag on your shipment. Whatever fee the carrier assesses us for this service (normally around $10.00) will be added to your bill. At the time the product is returned, it will be handled as any other return.