UPS provides tracking numbers that help ensure the safe arrival of your package. Packages with tracking numbers are scanned at each checkpoint on their journey, allowing the packages to be tracked as they move through the UPS system to their destination. If an issue arises with a package the location is readily identified and makes the chances of recovery more likely. Also, UPS has a Customer Service person available to further assist in resolving any issues with your shipment.

USPS only offers Delivery Confirmation numbers. Delivery Confirmation gives the date, zip code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery will be given. There is no capability to determine where your package is at a given time in its movement to you. Packages with Delivery Confirmation do not get scanned at each checkpoint on their journey like a tracking number, making it impossible to locate a package that may have gone astray.

SKU is an acronym for Stock Keeping Unit.  It is a unique identification number each product has.  Every product we produce and fulfill for yo must have a unique SKU.  This number identifies specifically for us which item needs to be shipped, which is extremely helpful when you have several products that might be similarly named.

If your products do not have an SKU we will work with you to assign a suitable SKU.

Some products already have a number that can serve as its SKU number.  For example, books use a unique numbering system called an ISBN.  This is either a 10-digit or a 13-digit number printed above the barcode or on the back cover of a book.  Each version of a book – hardcover, softcover, ebook, audiobook, etc. will have its own unique ISBN.  We use the ISBN when available as the SKU number internally.

Some CDs and DVDs may also have an iSBN number preassigned and printed on the packaging.  Again, we use this preassigned number as the SKU whenever possible.

A large percentage of our clients use 1 Shopping Cart for their online order taking.  This is done via a special integration called a Thank You Page Integration.

We’ll provide you a bit of code that you’ll paste at the beginning of the Thank You Page URL for every product you have set up in 1 Shopping Cart, even if it is not a product Speaker Fulfillment Services will be shipping. If you prefer we do this for you simply provide us your 1 Shopping Cart username and password and we’ll set it up for you.

This bit of code will automatically submit new order information to our backend system and it’s instantaneous – your customer won’t even know it’s happened before they’re redirected to whatever thank you page you’ve set up. This makes the fulfillment process entirely hands off for you.

We’ll also log into your cart at least once a week and export your orders via a .csv file and do a double check to make sure all orders have been sent to us via the Thank You Page Integration. This is just an extra step we do on your behalf to make sure all your client orders have been taken care of.

Whenever you add a new product to your 1 Shopping Cart account you’ll need to be sure to add the special SFS code at the beginning of your Thank You Page URL, even if it a product we’re not shipping for you.

Yes, we do have an Infusionsoft integration that will automatically send us orders for fulfillment. Please contact your Client Care Representative if you are in need of an Infusionsoft integration setup.

We also have integrations with systems like Red Oak Cart, 1 Shopping Cart, Premium Web Cart, ClickBank, and Click Funnels to name a few.

If you need to ship product to Speaker Fulfillment Services that we’ll be shipping out for you then there are specific steps to follow.

First, any product shipments need to be sent to:

Speaker Fulfillment Services, Inc.
2001 N. Hunt Street
Terre Haute, IN  47805

You must contact us in advance and let us know what product(s) you are shipping to us, what date we should expect them to arrive, and the quantity of each item we are expecting to receive.

A packing list should always be included with the shipment so our receiving department can do a count and make sure everything has been received that we expected to receive.  If there any discrepancies in count or any of the items we receive are damaged then we will notify you as quickly as possible so you can take up the issue with whoever manufactured the products for you.

If needed, we can help arrange freight pickups for you to move inventory from one location to Speaker Fulfillment Services.  Freight charges must be prepaid in this situation before pickup of the items can be made.

Give us a call at 812-877-7100 if you’re only going to take orders via PayPal. We have a spreadsheet format that you must get your order information into to submit to us so that we can automatically import the data into our system. Email notices will not be accepted, as we cannot re-key order information into our system.

Sure.  If you’re speaking at an event and you want physical product on hand to sell then simply let us know in advance and we’ll be happy to have the product on hand for you at the event.

We’ll need to know the following information:

• What product(s) do you want shipped?
• What quantity of each?
• What are the dates of the event (we’ll want to ship far enough in advance to minimize your shipping costs)
• Where do the products need shipped (hotel name and address and the date you expect to arrive)
• Do you want the products in individual shipping boxes to hand to purchasers (like they would be for normal shipments via UPS) or packaged in bulk to reduce the shipping costs as much as possible)?

Upon completion of the event simply package things back up in as few boxes as possible.  Then give your Client Care Rep a call and let them know how many boxes you need to have picked up.  We’ll make the arrangements to have the boxes picked up from the hotel and returned to us here at Speaker Fulfillment Services.

Before your customer can return a product, you must first decide what specific process you want them to go through in order to receive a refund on a returned product.  Do you want to make it easy or difficult for them to do a return?

Some clients require that their customer request a Return Merchandise Authorization (RMA) number before a product can be returned.  This is strictly your decision as to whether you want to require this or not and any RMAs must come from you.

Product returns should be sent to:

Speaker Fulfillment Services, Inc.
2001 N. Hunt Street
Terre Haute, IN  47805

We do not have any way to reject a returned package if it comes to us without a required RMA number.  When we send you notification via email about a product return, we will include any RMA number listed on the package.

Here’s how the returns process works.  When a product comes back to us, we will first attempt to discern why the product has come back.  Reasons might include the following:

• Insufficient address
• Customer refused original shipment
• Customer opened product and decided not to keep it
• Address not known

If a product is returned due to an addressing error on our part, we will reship the product UPS 2nd Day Air at our expense and there will be no additional fulfillment fee.

If, however, the product was returned due to an insufficient or incorrect adress provided to us and there was not an addressing error by us, we will reship the product at your expense.  You will be contacted via e-mail regarding the return including the specifics of who, what product was shipped and to what address it was shipped.  After you have provided us with a corrected address we will reship the product by your method of choice (rush vs. ground).  Shipping costs plus an additional fulfillment fee will apply.

A $3 per return fee applies to any returned product except if the return was due to an error on our part.

You will be notified at least once per week by email of any returns.  You will need to designate the contact person and an e-mail address within your organization that you wish to be contacted.  Any refunds to be issued to your clients for a product return are handled by you.

If a returned product is not to be reshipped, the next step in the process will be to send it to our production department.  The product will be inspected to determine if it is in resalable condition.  CDs and DVDs will be inspected for scratches and cracks and replaced, if necessary.  Binders and cases will be checked and replaced if necessary.

We do not have the resources to inspect printed manuals (either spiral-bound or in a 3-ring binder) page by page to make sure your customer hasn’t marked or highlighted the materials in any way.  So the inside contents of manuals are discarded and replacement pages are run.  You don’t want to take any chance of your customers receiving what they feel is a “used” product.

After all replacements are completed, the product will be reboxed and returned to inventory for you.  You will be invoiced the cost of replacement materials (rework price), but the total cost will be less than the cost of producing an entire new set.  Rework is completed as our production schedule allows and is not any any set timeframe.

Simply click on the Video Tutorials section of this site and select the “Checking a Fulfillment Status” video for details on how to check the status of a shipment.